• If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or exchange depending on the product category and condition. Please see the detailed terms in the relevant category below.
  • Please note that some products are not eligible for a return or exchange if the product is “no longer needed"
  • For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our warranty policy.

You will always find the relevant terms on the product page (Return & Exchange Policy tab).

Returns & Exchange Policy per Category

 

Groceries

Non-returnable

Fashion

Clothing, Apparel, Bags & Shoes

7 Days; Return or Exchange.

Not eligible for return or Exchange if the item is "No longer needed".

Custom made items, women's intimate apparel and men's innerwear labeled as non-returnable and non exchangeable on the product detail page cannot be returned or exchanged.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchanged will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please visithere.

Jewellery & Accessories

Non-returnable

 

Shoes

 7 Days; Return or Exchange

Not eligible for return or exchange if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

Beauty & Self Care

Beauty, Personal Care & Health

Non-returnable.

Luggage

Non-returnable

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please visithere.

Electronics

Electronics Devices & Accessories

7 Days; Return and Exchange.

Not eligible for return or exchange if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please visithere.

TV & Video

Non-returnable.

Not eligible for return & exchange if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please visithere.

Kitchen & Home Appliances

Non-returnable.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please visithere.

Musical Instruments

Non-returnable.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please visithere.

Kitchen & Home

Kitchen

7 Days; Return or Exchange.

Not eligible for return or exchange if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

Home - Indoor & Outdoor Furniture

7 Days; Return or Exchange.

Not eligible for return or exchange if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

Custom made pieces are not eligible for Returns or Exchanges.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please visithere.

Gyms & Fitness 

Non-returnable.

Not eligible for return or exchanges if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please visithere.

Baby, Toys & Games

Baby

7 Days; Return and Exchanges.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please visithere.

Toys & Games

7 Days; Return and Exchange.

Not eligible for return or exchange if the item is "No longer needed". Toy vehicles are not eligible for refund

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Pets

Pets Food

Non-returnable

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Pets Accessories

Non-returnable

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

 

 

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

 

Valid reasons to return an item

  • Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  • Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  • Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only

Doorstep Returns/ Home Collection

Access your order information through Customer Services.
If you placed your order as a guest, you will be able to access this information through the link included in the order confirmation email.

We will send a courier to collect your return from the address you tell us.

How do I know if my product has a warranty?

If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image below “Delivery”.

If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of “Seller” in the “Sold by x more sellers” box below the product image.

Types of Warranties:

1.Brand Warranty: This limited warranty will apply to the products. For product defects under normal use circumstances and at the discretion of the company, Brand will provide free of charge repair and/or replacement services within the warranty period. HKarimBuksh.com will not take any responsibility for the after-sale services.

2.Service warranty: HKarimBuksh.com will take the responsibility to get the product serviced from the vendor or customer may visit the vendor directly as well with the invoice paper to claim the warranty. Please note if any part of the product needs to be replaced for repairing under this warranty policy, customer will have to pay for that part.

Violations against warranty, including but not limited to customer induced damage, such as self-repairs, broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update, failure to comply with product manual, and so on.